customer service center

CONTACT US  |  RETURNS  |  SHIPPING  |   GUARANTEE



Contact Us
We are a small designer shop, and we take a special interest in making sure every customer is happy with their experience at FelixPopuli.com. Contact us for any reason, at any time.  If we're not immediately available, please leave a detailed message, and we will get back to you ASAP -- within one business day.

Email Address:  service@felixpopuli.com

Phone: 917-386-3488

Mailing Address:
V.R.S.U.P., Inc.
255 W 23rd St. #3FW
New York, NY 10011

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Returns
Felix Populi stands by the quality and craftsmanship of our products. We believe the quality will meet or exceed your expectations, however if you are dissatisfied with your order please follow the directions below:

  • Items can be returned for refund, credit or exchange within 30 days of purchase. 

  • Our packing slip is your receipt.. Please include the packing slip in your return shipment. Items cannot be returned without the packing slip. 

To return an item, mail it through the USPS with delivery confirmation or via FedEx or UPS, to establish a record of shipping, to the address on the shipping label within 30 days of purchase. The item must be sent to the proper address to be credited. Shipping and handling fees and clearance items are not eligible for refunds.

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Shipping
We ship through the USPS and our shipping is keyed to weight. You can choose from three different shipping methods for most packages:

  • Parcel Post 
    Parcel post is a ground based shipping option. It can take anywhere from 2 days for shipping to the north east to 4 weeks for Hawaii and Alaska.
  • Priority  Mail
    This method generally takes 2 to 3 days to most locations, though those delivery times aren't guaranteed by the post office. 
  • Express Mail
    This method is guaranteed over night to most domestic locations.


Media Mail

This method is offered only for our media products (books, DVDs, CDs, etc) The shipping times are comparable to parcel post.


International Shipping: 
We offer three different options for international shipping:

  • First Class Mail International
    This option is available for items under 4 lbs. 
  • Priority Mail International 
    This method is designed for larger, heavier packages, but may be used for items under 4 lbs.
  • Express Mail International 
    This is an expedited mail service. Date certain, postage refund guarantee is only available for Australia, China, Hong Kong, Japan, and Korea, Republic of South Korea.

    Handling fee 
    We charge a $5 handling fee for all orders to cover the cost of shipping supplies and expenses.

    Errors and Corrections
    In some cases the quoted shipping charges may not be accurate. if that occurrs we'll be in touch to resolve the issue.


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Satisfaction Guarantee
We want you to be completely satisfied with your purchase. And we encourage you to try any of our exceptional products in your home for 30-days. If you feel, for any reason, that our merchandise is not exactly what you were looking for, please feel free to return it to us in saleable condition within 30 days, and you will receive a full refund of the purchase price.

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